Effective Date: May 01, 2026
Jaliya Boat Safari (Pvt) LTD (“Company”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (www.jaliyaboatsafari.lk) or engage with our services.
1. SCOPE OF THIS POLICY
This Privacy Policy applies to all personal information collected through:
- Our website and booking platform
- Telephone, WhatsApp, and email communications
- Social media interactions
- Online advertising and analytics tools
2. INFORMATION WE COLLECT
We collect personal information that you voluntarily provide when making a booking or inquiry. This may include:
- Identity Information: Full name, nationality, NIC or passport details
- Contact Information: Phone number, email address
- Booking Information: Safari date, time, package selection, special requests
- Payment Information: Payment details processed securely via third-party providers (we do not store card details)
- Technical Data: IP address, browser type, device information, cookies, and analytics data
3. HOW WE USE YOUR INFORMATION
We use your information for the following purposes:
- To process and confirm bookings
- To communicate with you regarding your reservation
- To provide and improve our services
- To personalize your experience where applicable
- To send promotional messages, offers, or updates (you may opt out at any time)
- To comply with legal and regulatory requirements
4. SHARING OF INFORMATION
We do not sell, rent, or trade your personal information. We may share your information only with:
- Payment service providers for secure transaction processing
- Technology and analytics providers (e.g., website hosting, analytics tools)
- Legal or regulatory authorities, where required by law
5. COOKIES & TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies to:
- Enhance user experience
- Analyze website performance and traffic
- Deliver relevant advertising
We use tools such as Google Analytics and Facebook Pixel for these purposes. You can control or disable cookies through your browser settings. However, this may affect certain website functionalities.
6. DATA SECURITY
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.
7. DATA RETENTION
We retain personal information only for as long as necessary to:
- Fulfill booking and service requirements
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
8. CHILDREN’S PRIVACY
We do not knowingly collect personal data directly from children. All bookings and personal information must be provided by a parent or legal guardian where minors are involved.
9. YOUR RIGHTS
You have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data (subject to legal obligations)
- Opt out of receiving marketing communications at any time
To exercise these rights, please contact us using the details below.
10. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites.
11. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and continued use of our services constitutes acceptance of those changes.
12. CONTACT INFORMATION
For any questions or concerns regarding this Privacy Policy or to exercise your data rights, please contact us at:
Email: [email protected]
Phone: +94 71 297 6812
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Sail Sri Lanka’s mangroves with Jaliya Boat Safari. Book now to join thousands of customers on a safe, unforgettable Madu River adventure!
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